Last Updated: June 10, 2025

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Some items cannot be returned, including:

  • Perishable goods (food, flowers, newspapers, magazines)
  • Intimate or sanitary goods
  • Hazardous materials
  • Flammable liquids or gases

Additional Non-returnable Items

  • Gift cards
  • Downloadable software
  • Some health and personal care products

To complete your return, you’ll need a receipt or proof of purchase.
Do not send your purchase back to the manufacturer.

Partial Refunds

In some situations, only partial refunds are given:

  • Books with signs of use
  • CDs, DVDs, VHS tapes, software, games, or vinyl records that have been opened
  • Items not in original condition or missing parts (not due to our error)
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we’ll notify you by email. We’ll let you know whether your refund is approved or rejected.

If approved, your refund will be processed automatically to your original payment method within a few days.

Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again.
  2. Contact your credit card company – it may take time to post.
  3. Contact your bank – refunds often take a few days to process.

If you’ve done all of this and still haven’t received your refund, contact us at:
info@masterhome.com.pk

Sale Items

Only regular-priced items are refundable.
Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged.

To request an exchange, email us at:
info@masterhome.com.pk

Then send your item to our return address (details below).

Gifts

If the item was marked as a gift when purchased and sent directly to you, you’ll receive a gift credit once we receive the return. A gift certificate will be emailed or mailed to you.

If the item wasn’t marked as a gift, the refund will go to the original buyer.

Shipping Returns

To return your product, mail it to:

You’ll need to pay for your own return shipping costs. These costs are non-refundable. If you receive a refund, the return shipping fee will be deducted.

Return shipping time may vary by location.

For expensive items, use a trackable shipping service or shipping insurance.
We don’t guarantee we will receive your returned item.

Need Help?

For any return or refund questions, contact us at:
info@masterhome.com.pk